Pulpo Warranty Policy Limited Warranty Pulpo stands behind the quality and craftsmanship of our camera straps. We offer a [1 year] limited warranty from the date of purchase, covering defects in materials and workmanship under normal use. What is Covered? • Defects in materials, including fabric, leather, metal, or stitching. • Manufacturing defects affecting product durability or functionality. • Hardware failure, such as buckles or fasteners breaking under normal use. What is Not Covered? This warranty does not cover: • Normal wear and tear (fading, fraying, or slight loosening of stitching over time). • Damage due to misuse, neglect, or improper care. • Accidental damage, including cuts, burns, or exposure to extreme conditions. • Unauthorized modifications or repairs. • Loss or theft. How to Make a Warranty Claim 1. Proof of Purchase – Provide a valid receipt or order confirmation. 2. Photos & Description – Submit clear photos of the issue along with a brief description. 3. Contact Us – Email our support team at unhuezo.rodriguez@gmail.com or visit alexrodriguez.photography to start the claim process. Resolution Options If your claim is approved, we will: • Repair the product at no cost. • Replace it with an identical or comparable model. • Offer store credit if a replacement is unavailable. Shipping & Processing • Customers may be responsible for shipping costs to return the defective product. • We will cover shipping for the repaired or replaced item. • Warranty claims typically process within 10 business days. Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser. Pulpo reserves the right to determine whether a product qualifies for warranty service.

For any questions, please contact us at unhuezo.rodriguez@gmail.com